Cancellation and Refund Policy

From Koi Web Hosting Solutions, we value our customers and aim to provide the best possible service. This Cancellation and Refund Policy outlines the terms and conditions under which you may cancel your services and request a refund.

1. Service Cancellation

• You may cancel your services at any time by contacting our support team or through your account dashboard.

• Upon cancellation, your account will be scheduled for termination at the end of your current billing cycle.

• No prorated refunds are provided for unused portions of your service period.

2. Refund Eligibility

• Refunds are available for initial service orders within the first 3 days of purchase.

• Renewal orders and add-ons are non-refundable.

• Refunds will not be issued for accounts terminated due to violations of our Accepted Use Policy.

3. Refund Process

• To request a refund, please contact our support team with your account details and reason for the refund request.

• Amount will be refunded within 1-3 business days to your bank account from the date of approval.

• Refunds will be issued to the original payment method used for the purchase.

4. Exclusions

• Setup fees, domain registrations, and third-party services are non-refundable.

• Customized plans and special offers may have specific cancellation and refund terms outlined in the offer details.

5. Changes to Policy

• We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

• It is your responsibility to review this policy periodically for any updates.

Conclusion

If you have any questions or need further assistance regarding our Cancellation and Refund Policy, please contact our support team. We are here to help and ensure your satisfaction with our services.